Returns & Exchanges

If you'd like to return or exchange an item, please contact us as soon as possible after receiving your order. Eligibility is reviewed case by case, since Jawala's payment and delivery are both arranged personally rather than through an automated system.

To be considered for a return or exchange, an item should generally be unused, in its original condition, and — where applicable — with its original packaging.

If your order arrives damaged or doesn't match what you ordered, please let us know right away with a description (and photos, if possible) so we can resolve it quickly.

Returns and exchanges always start with a conversation — reach out to us on WhatsApp or through our Contact page, and our team will guide you through the next steps.

Some items — such as pieces that have been personalized or custom-arranged for you — may not be eligible for return. We'll always let you know if this applies before your order is confirmed.

Since Jawala doesn't process online payments, any refund is arranged directly and personally with you by our team, with the same care as the rest of the ordering process.